Return & Refund Policy

Return & Refund Policy


At Kesavanam Herbals, we strive to provide you with the highest quality organic and herbal products. Due to the personal care and hygienic nature of our products, we follow a strict return policy to ensure safety standards.

Return Eligibility:

  • Damaged or Wrong Products: Returns/replacements are accepted only if you receive a damaged, leaked, or incorrect product.
  • Intact Packaging: The item must be unused, in its original condition, and with all original packaging intact.
  • Reporting Window: Any damage or disparity must be reported to us within 48 hours of order delivery.
Non-Returnable Items:

  • Products that have been opened, unsealed, or used.
  • Returns requested after 48 hours of delivery.
  • Products purchased during clearance or special promotional sales.
How to Request a Replacement/Refund:

  1. Send an email to support@kesavanam.com (or contact us via WhatsApp) with your Order ID.
  2. Share clear photos or an unboxing video showing the damaged or wrong product received.
  3. Our team will verify your claim within 24-48 hours and process a replacement or store credit.
Refunds:

  • Once approved, refunds for eligible cases will be processed to your original payment method within 5-7 business days.